We do not offer refunds, however we do offer the following refund exception:

***If the product(s) you have purchased is UNOPENED and you wish to return (within 30 days), you will receive a refund by mail or via Paypal.  Send unopened product(s), packaging receipt, and a note stating reason of return to EX Ministries, P. O. Box 24870, Fort Worth, Texas 76124.  NOTE:  We will not refund shipping and handling fees.  Price of product(s) purchases, ONLY.





1.    If you receive your package and it has been damaged by the postal service, you can return it, along with the original letter from post office, packaging receipt and a letter of reason for return (include name, shipping address and daytime phone number).   Send it to the address below.

2.    If you have received your order and it is NOT what you ordered, return all unopened product(s) in original packaging, along with a copy of the packaging receipt and a note stating reason of return.  Also, include your current address and a daytime phone number.  Send it to address below.  We will reimburse shipping fees if stated in the enclosed note.

3.    If you have tried all instructions listed on our Tech Support page, located on our website, and your DVD or CD is still not working, you can return it for a “One Time” replacement copy.   Please send the damaged product, copy of packaging receipt and a note stating reason for return (include name, shipping address and daytime phone number).  Send it to address below. NOTE: Refund will not be granted on opened products.

4.    If you ordered the wrong product and wish to exchange it.  You may return all unopened product to the address below, include name, shipping address and day time phone number and a note explaining the reason for the exchange.  Please include an additional $5.00 shipping and handling fee. 

5.  Ship all returns and exchanges first class mail to this address:
       EX Ministries
       P. O. Box 24870
       Fort Worth, Texas 76124




If you are having difficulties with the DVD you have purchased, please follow these instructions prior to returning products or contacting our office.

1.    Please handle DVD’s or CD’s with the utmost care.  They are VERY delicate and are easily scratched.
2.    Before placing DVD’s or CD’s in player, please check for fingerprints or smudges.  These matters will cause DVD ‘s or CD’s to skip or sound will be muffled.
3.    Clean DVD’s or CD’s with soft, clean materials not paper towels or any other abrasive materials.
4.    Test DVD or CD on a different player to see if you get the same results.  DVDs or CDs tend to play on DVD player “A” but not on DVD player “B”.  This is the case with most DVD or CD players and computers.


NOTE:  Our DVD’s are manufactured by one of the nation’s most reputable DVD and CD distributors.  This same company is a distributor to most major stores and record company distribution centers in America.  We do not process our DVD’s, therefore, they come directly from the manufacturer, sealed and wrapped, sent to EX Ministries and then shipped to you, our valued customer.  We take pride in our work as well as the manufacturer that serves us.